Privacy policy

Faith Girlie Privacy Policy.

This Privacy Policy describes how Faith Girlie (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://faithgirlie.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

 

Information We Collect Directly from You

 Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

 

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 

Information We Collect through Cookies

 We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 

Information We Obtain from Third Parties

 Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

 

How We Use Your Personal Information

 - Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

SMS

Faith Girlie ("we," "us," or "our") is committed to protecting your privacy and ensuring compliance with all relevant regulations for SMS communication. This SMS Privacy Policy outlines how we collect, use, and protect the information you provide through our SMS services.

  1. Information We Collect

When you interact with our SMS services, we may collect the following information:

Personal Information: Your mobile phone number and any additional information you provide in SMS messages.
Message Content: The content of your SMS messages.
Metadata: Information such as the date, time, and delivery status of SMS messages.

  1. How We Use Your Information

We collect and use your information to:

Facilitate the delivery of SMS messages and services you have opted into.
Provide updates, notifications, or relevant information based on your preferences.
Respond to inquiries or provide customer support.
Ensure compliance with legal and regulatory requirements.

We will not use your information for marketing purposes.

  1. Data Sharing and Disclosure

We only share your information under the following conditions:

Service Providers: With third-party vendors who help us deliver SMS services, subject to strict confidentiality agreements.
Legal Compliance: To comply with legal obligations, such as court orders or law enforcement requests.

Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstance.

  1. Data Retention

We retain your SMS-related data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

  1. Data Security

We take appropriate measures to protect your information from unauthorized access, alteration, or disclosure. However, please note that SMS communication is not inherently secure, and we recommend not sharing sensitive information via SMS.

  1. Your Rights

Depending on your location, you may have the right to:

Access the personal information we have collected about you.
Request corrections or deletion of your data.
Object to the processing of your information.

To exercise these rights, contact us at:
Email: hello@faithgirlie.com

  1. Changes to This Policy

We reserve the right to update this SMS Privacy Policy. Updates will be posted on our website and will take effect immediately upon posting.

 SMS Terms and Conditions

SMS Terms & Conditions  

1- SMS Consent Communication:  

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.  

2- Types of SMS Communications:  

If you have consented to receive text messages from Faith Girlie, you may receive messages related to the following conversational messages:  

{Hi [Customer Name]!  

It's [Name] from Faith Girlie here.  
Your custom art piece is ready! 🎉 Do you have some time now?  
I can send it over by text to get your thoughts!  

}  

{Hi....  

Its [Name] from Faith Girlie here.  

Thank you once again for your interest in our custom art. We appreciate it!  

Do you happen to have some time today to view your custom art piece?  
Do let me know  

}  

3- Message Frequency:  
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your {Initial and follow up messages}  

 

4- Potential Fees for SMS Messaging:  

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.  

 

5- Opt-In Method:  

You may opt-in to receive SMS messages from Faith Girlie in the following ways  

You may opt-in to receive SMS messages from Faith Girlie by filling our website form at checkout or signing up for one of our promotional sales  (By opting in, you agree to receive SMS messages about Custom Art and promotional campaigns from Faith Girlie)  

 

6- Opt-Out Method:  

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.  

7- Help Instructions:  

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (hello@faithgirlie.com)  

Additional Options:  

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.  

8- Standard Messaging Disclosures:  

Message and data rates may apply.  

You can opt-out at any time by texting "STOP."  

For assistance, text "HELP" or visit https://faithgirlie.com/policies/privacy-policy  

Message frequency may vary  

9- Fees and Charges  

Message and data rates may apply to all SMS communications sent by Faith Girlie. Please check with your mobile service provider for details on your plan.  

We respect your privacy and will not sell or share your personal information.  

10- Service Availability  

SMS delivery is subject to transmission by your mobile service provider. Faith Girlie is not responsible for delays or undelivered messages.  

11- Limitation of Liability  

Faith Girlie is not responsible for any indirect, incidental, or consequential damages arising from your use of this service.  

12- Contact Us  

If you have any questions or concerns on how we handle your information, please contact us:  
Email: hello@faithgirlie.com  
Address: 400 Cooper Street, Suite#9000, Ottawa Ontario, K2P 2H8  

Cookies

 Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

 

How We Disclose Personal Information

 In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

 

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

 

User Generated Content

 The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

 

Third Party Websites and Links

 Our Site may provide links to websites or other online platforms operated by third parties.

 

Children's Data

 The Services are not intended to be used by children.

 

Security and Retention of Your Information

 Please be aware that no security measures are perfect or impenetrable.

 

Your Rights and Choices

 Depending on where you live, you may have rights in relation to your personal information.

 

Contact

 Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@faithgirlie.com or contact us at 400 Cooper Street, #9000, Ottawa, ON, K2P 2H8, Canada.